FAQs

We are determined to offer you satisfactory purchasing experience. We know you may have questions about our products, our brand or the routing of your orders. That is why we have created this page of frequent questions. Quickly find the answers to your questions by browsing the sections below or by contacting us directly for more assistance. Remember that we are there to help you at all times.

DELIVERY

  • What is the delivery time?

We have chosen to prioritize sustainability by adopting a on-demand production model to reduce waste related to unnecessary overproduction of stock. This means that our delivery times may be a little longer compared to some of our competitors, but we are proud of contribute to a more sustainable future for our planet. We are still working diligently to process your orders in less than 24 hours and we have reliable production factories to guarantee a production time of only 48 hours. So you can expect to receive your clothing order in a delivery time between 8 and 12 working days. We believe it is worth it for a more sustainable future, and we are determined to offer you quality clothing while respecting the environment.

  • What are the delivery costs?

Delivery costs for each order are 4.90 $. However, if you spend more than 90 $, delivery will be offered to you. We are doing our best to offer you a pleasant and affordable purchasing experience, and that is why we offer you this free delivery option. Just make sure you spend more than 90 $  to take advantage of this offer. We hope this will facilitate your purchasing experience with us.

  • How can I follow my order?

We are sorry, but we have not yet deployed a system to allow our customers to follow their online order. However, we are actively working on implementing this functionality to offer an even simpler and more transparent purchasing experience. In the meantime, if you wish to know the status of your order, do not hesitate to contact us with your order number. We will be happy to provide you with all the necessary information. We appreciate your patience and understanding regarding this subject.

  • How can I return an article?

We understand that online shopping may sometimes not meet your expectations, and we want to offer you a pleasant and carefree purchasing experience. This is why we accept feedback from articles within 14 days of receipt of your package. However, please note that all returned products must be in perfect condition and that the return costs are at your expense. In addition, please take into account that promotional items are not eligible for returns, unless they are defective. The return or exchange process is done by contacting us. We are here to help you at every stage of the process, so please don't hesitate to contact us if you need assistance.

PRODUCTS

  • What products do you offer?

At UFO™, we are currently offering t-shirtscrew-necks, hoodies, shoes, and ect.. to offer you a choice of quality products. We are making different designs available so that you can find the product that works best for you. We are working tirelessly to add new products and new colors to our range to meet the needs and expectations of all of our customers. Stay tuned to find out what's new to come to UFO™.

  • What materials do you use for your products?

We strive to use the best materials for our products. T-shirts, crew-necks and hoodies are made from 100% combed cotton, a material soft and resistant. This cotton is also sustainable, allowing you to wear your UFO™ clothing repeatedly without loss of quality. In addition to being solid, combed cotton is soft and comfortable to wear, making it the ideal choice for casual days or outdoor activities. We are sure that you will appreciate the superior quality of our products.

  • How should take care of my clothes?

To maintain the quality of your UFO™ clothes, we advise you to follow the maintenance instructions which are indicated on each product page. In general, we recommend that you wash them upside down and in cold water, extend them flat to dry them and avoid using bleach or ironing them at high temperature. By following these basic rules, you guarantee that your clothes stay in good condition longer.

  • What sizes are available and how do I choose my size?

To choose the size of your UFO™ clothes, we recommend that you consult our size guides available on each product page. Our street wear clothes are designed for an oversight style, so they are larger than the standard sizes. Do not hesitate to use our size guide to help you determine the best size for you. If you have any doubts, please contact us for more information.

  • Are the products I want to order available?

We would like to inform you that all the products displayed on our site are available for ordering. If a product is out of stock, this will be indicated on the corresponding product page. We are still working hard to offer you a wide range of products available in real time. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to help you.

PAYMENT

  • What are the payment options available?

We accept several payment options to offer you practical and secure purchasing experience. You can make your payments via Visa card , ApplePay, ShopPay, we will use Paypal. All transactions are protected by the latest security technologies to make sure your financial information is secure. Do not hesitate to contact us if you have any questions regarding our payment options.

  • What is "ShopPay"?

In addition to conventional payment options such as credit cards, we also offer the possibility of paying with Shop Pay. Shop Pay is an accelerated payment system which allows customers to store their email address, credit card number and shipping and billing information safely, which saves them from seizing them each time they make a purchase. Thanks to Shop Pay, you can save time and buy with ease.

  • How can I be sure that my payment information is secure?

We understand that the security of your payment information is very important to you. This is why we have chosen to use Shopify Payments for transactions on our site. Shopify Payments is compliant with the PCI Data Security Standard and supports 3D Secure payments. This means that all the information you enter during payment are encrypted to protect your confidentiality and security. You can be sure that your payment information is in good hands with us.

  • How can I request a refund?

To request a refund, please contact by e-mail or via our contact form, indicating the details of your request. We will review your request and inform you of the procedure to follow. Please note that reimbursements are only possible for defective items or for delivery errors on our part. The returned items must be in perfect condition and we do not make refunds for shipping costs. We endeavor to process reimbursement requests as soon as possible.

OUR MARK

  • What is UFO™'s story?

UFO™ was founded by a young entrepreneurial dad with a passion for streetwear and personal motivation.
We created the brand because the young father had a very difficult past and received heavy treatment from bosses in the workplace.
We believe that fashion can be a way for people to express their feelings and stand out. We are proud of our heritage and our commitment to providing quality products to people who are winners in life (or who are on the road to fighting for their freedom).

  • Why the name UFO™?

UFOs do not come from this earth but from afar. They are different from this world, both physically and mentally.
On earth, when you are an alien, you are different (ugly, poor), and people don't look at what is inside these strange people anymore.
Apart from the appearance, maybe we are equal, whether we are beautiful or ugly, rich or poor.
So we chose UFO to show that despite the appearance, we are equal, especially, in front of the rich leader and do not think that others can not or should not be rich, UFO people can be successful in life.
For UFO it is not easy, but feasible.

  • What are the terms and conditions of use of your site?

The conditions of use of our site can be consulted at the bottom of each page of our site. It is important to read them carefully to understand the rules and responsibilities associated with using our site. They include important information such as confidentiality policies, payment and delivery terms, as well as return and reimbursement conditions.

Didn't find your answer ?

If you have not found an answer to your question, please do not hesitate to contact us. We are here to help you and address all of your concerns. Click the button below to send us a message and we will respond to you as soon as possible.